SHIPPING POLICY
DO YOU OFFER FREE SHIPPING?
YES, we offer free shipping.
HOW WILL MY ORDER BE SHIPPED?
Most fixtures will be shipped by UPS, FedEx or DHL. For any specific delivery needs, please contact our Customer Support at support@zenduce.com.
WHERE WILL MY ORDER BE SHIPPED FROM?
We are a US based company that sources our lightings from several vendors within the US, Europe and Asia. Depends on the products' availability, products will be shipped from our warehouse in the United States or overseas.
HOW CAN I TRACK MY PACKAGE?
You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool or by entering your order number here
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Time frame for order delivery:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to our global shipping team for dispatch within 2-4 days after the order is placed. Once an order has been processed a tracking number will be generated and forwarded to you via email. If you have not received your tracking number within 6 business days, kindly inform us by email at support@zenduce.com and include your order number.
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Shipping time:
Our FREE Premium Shipping is usually delivered within 6-12 days. Estimated delivery dates are mentioned just above the Add to Cart button.
Please be sure to enter your address correctly. We are NOT responsible for lost packages due to an incomplete or incorrect address or custom clearance imports.
While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries outside of this time frame as we rely on third party shipping companies to facilitate our deliveries. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
If more than 10 days than the estimated delivery dates have passed and you still haven't received your order, please email us at support@zenduce.com to review the status of your order. Refunds will be handled through email if necessary.
- NOTE: If customers fail to be at the location to receive the package and/or refuse to work with us and the shipping company to retrieve the package, which results in the package being sent back to us, the shipping cost will be charged (It can be very costly up to several hundreds of dollars).
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Delays in delivery caused by any other beyond our control, such as public holidays and Customs issues.
WILL THERE BE DUTIES/TAXES ON MY PACKAGE?
Customers are responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges.
WHAT IF THERE IS SHIPPING DAMAGE?
Please get in touch with us within 48 hours if there is any shipping damage. Shipping companies (like UPS, FedEx, DHL) only accept shipping damage claims within one week after delivering the product. Therefore, you will be responsible for any cost related to the shipping damage if you do not contact us within one week.
Couldn't find the answer to your question on shipping? Contact us and we will get back to you as soon as possible